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Frequently Asked Questions (FAQ's)
 

What is Broker?
Broker provides all kinds of Insurance from all the public and private companies under one roof. Unlike agent who is tied with one company, broker is not bound by one company. Broker is an independent person and has full of knowledge about all the Insurance products and policies offer by the insurance companies.

What does a broker do?
The broker's task is to help one identify the risks that a person or his business may be exposed to. Broker can then advise on what risks should be insured against, and then the broker will canvass the insurance market to obtain the best insurance protection to meet your needs, at a competitive price. The broker then arranges the insurance policy, and documentation, and can also help you with information when required, especially if you have a claim, and your broker will remind you when policies are due for renewal or amendment.

Why use a broker?
In personal and business matters, the correct insurance is vital. Wrong or inadequate protection can lead to disastrous consequences for individuals, families or businesses. The right advice makes all the difference and prevents costly mistakes.
Insurance brokers are specialists in insurance protection. They are independent, have an in-depth working knowledge of the insurance market, are able to provide professional objective advice on identifying risks and exposures, and recommend cost effective solutions.
An insurance broker is an independent professional adviser who acts for the client

Your broker will provide ongoing services?
Insurance brokers undertake all the detailed discussions and negotiations on insurance matters for you, leaving you free to get on with running your business or tending to your own daily responsibilities.
As your circumstances change, the broker will review your policies ensuring that the policy is appropriate, and that you remain well protected. He may suggest amendments to the policies in the light of market changes or changes in your business or domestic situation. This expertise is aimed at saving insurance costs and improving the effectiveness of the cover

What does Insurance mean?
It is a method in which the losses suffered by a few are spread over many, exposed to similar risks. Insurance is a well-thought out cover against financial loss arising on the happening of an unanticipated occurrence.

Why is insurance needed?
Insurance is one way of protecting yourself against the risk of unexpected financial losses. It does not remove the risk, but it can partially compensate for losses incurred. Through the payment of premiums, you transfer the cost of a major loss from you to an insurance company.
Insurance operates on the principle of shared risk. A group of people pays in specified premiums to a common pool. Funds from the pool are used to cover individual losses. The amount of premium each individual pays is based on the frequency of past losses by the group, plus the costs of administration and selling, divided by the number in the group.
Insurance is the foundation of financial security for you and your family. It protects your financial resources against the uncertainties of life so you can plan for the future.
Choosing an insurance product is an important decision, but it can be complicated. This is where the role of experts, i.e. insurance brokers comes into play

How does General Insurance benefit me?
Accidents, illnesses, fires... in the ups and downs of life, we are never prepared for the downsides. This is precisely the point where General Insurance can prove to be a boon. It provides the highly vital but often ignored protection against such unforeseen events. Unlike Life Insurance, General Insurance is not meant to offer returns, but is a protection against emergencies. Moreover, specific Acts of Parliament like certain types of insurance (e.g., Motor Insurance and Public Liability Insurance) have been made mandatory.

How much of Insurance do I need?
It is pretty imperative to have sufficient amount of coverage for each insurance policy. Even before zeroing in on the Sum Insured as regards any asset or property insurance, the value of the asset based on market value or reinstatement value should be primarily taken into consideration. If the Sum Insured does not meet requirements, the percentage representing the exposed segment of the asset has to be necessarily borne by the insured.

Do I need cover right now?
Life’s full of uncertainties. Accidents and mishaps can occur almost anytime and any place. It is therefore essential to recognize the risks faced and insure oneself against these at the earliest possible time. And that time is now!

What are the broad elements that get covered under Insurance?
Almost anything and everything! Anything that has a potential financial worth in your life and has a possibility of getting lost, stolen or damaged can get covered under insurance. Property (both movable and fixed), vehicle, cash, household goods, health, dishonesty and also your liability towards others can be covered.

What is risk management?
Brokers suggest to their clients to adopt risk management procedures and systems to reduce their risks, and make savings on their insurance premiums. Risk management is all about taking precautions to reduce the risk of loss - this might include fitting smoke alarms or sprinkler systems, or extra security on windows and doors. In commercial premises, it might involve safer working practices within the factory or more staff training in safety, or even practice fire drills and evacuation procedures. There are financial risk management techniques as well for larger businesses, which are all designed to lower insurance risk exposures and costs

What does Premium mean?
The amount of money you pay periodically to maintain insurance coverage.

To purchase Insurance, why must I fill up a proposal form?
Insurance is typically a contract that needs to be signed between the insured and the insurer. The proposal form is the basis of contract that contains all the relevant information for the preparation of the policy that is a contract document.

What is underwriting?
Underwriting refers to the process that a financial service provider uses to assess the process of providing access to their product like insurance to a customer. Depending on the assessment, the risk for insurance contract is accepted and the premium rate is decided upon.

What is deductible?
In an insurance policy, the deductible or excess is the portion of any claim that is not covered by the insurance provider. It is normally quoted as a fixed amount and is a part of most policies covering losses to the policyholder. The deductible must be "met", that is, paid by the insured, before the benefits of the policy can apply.

What does the term Reinsurance mean?
Reinsurance is a means by which an insurance company can protect itself against the risk of losses in collaboration with other insurance companies or underwriters.

Which broker should I deal with?
It is always important to deal with an insurance broker who is a member of the Insurance Brokers Association of India. This is the professional body, which ensures that broker members operate with accuracy, efficiency, and professionalism, as set down in the Code of Conduct to protect you as their client

Can I change broker at any time?
Yes, you can change brokers without any risk to your insurance programme. Policies are normally put in place for twelve months, and it makes sound sense to let the policy run for the year unless there are serious reasons for shifting it. However, you can change brokers at any time. A simple letter of appointment is all that brokers need to begin acting on a client's behalf, and your new broker can negotiate a change in insurer also if that is really required. However, if you change mid term, you may incur cancellation charges from the insurer

Who is the broker working for?
Insurance brokers are instructed by the client, and at all times, act on the client's behalf. They are not agents of the insurance company. Their independence ensures that the clients benefit from the convenience, knowledge, choice, innovation and their high level of professionalism:-
Convenience: A broker can arrange all the insurance and risk protection you need. Probably only one meeting is necessary to identify your needs, and he or she can develop a comprehensive insurance proposal for you.
Knowledge: A broker has a daily and regular interface/contact with many insurance companies, and knows where to obtain the best insurance protection at the best cost.
Choice: A broker deals directly with most insurance companies, and can present your risks in the most effective way. He or she can canvass the market to obtain competitive terms and costs, and then suggest a contract which best fits your needs.
Innovation: We at JAI INSURANCE are helping our clients reduce risks through modern risk management procedures and systems, thereby reducing their dependence upon insurance, with considerable cost savings.
Professionalism: All major insurance brokers, including JAI INSURANCE BROKERS PVT. LTD, are members of Insurance Brokers Association of India (IBAI), and are bound by its Code of Conduct, professional standards and ongoing educational requirements. The IBAI sets standards for their financial security, and has a Code of Conduct, as per IRDA guidelines, covering professional service and expertise

How are insurance brokers paid?
Commission is the most common form of payment by the insurance company to the broker who places your business. This commission is paid for the work the broker carried out, including documentation etc. A broker administration charge may also be charged. If this is the case, a notation to this effect will show on the invoice.
However, some brokers arrange with their clients to charge a fee for service.

Isn't it cheaper to go to the insurance company direct?
Insurers have to pay for administration by their own staff, and many direct sellers incur heavy advertising costs, so you won’t necessarily find it cheaper to go direct to the insurer. Not all policies are the same so you would have to telephone or call around at about eight major companies to get an impression of what is available.
Brokers are often able to get more competitive prices for insurance because they handle much of the administration for the insurer, and because they place a volume of business, which earns them cheaper prices, which they pass on to you.
Consumers should also be wary of a "cheap product". Brokers select the most suitable cover for your particular needs, which may not always be the cheapest

How can I be sure they are not just selling me a product off the shelf?
Everyone's insurance protection needs are different. Brokers are able to negotiate with insurers to extend or adapt policies to their client's advantage. Brokers are able to tailor protection programmes to your requirements and can often achieve results, which one may not achieve as an individual.
Jai Insurance Brokers wants to develop long-term relationships with their clients so they want to the do the right thing by you. We definitely don't want to sell you an unsuitable product, just because it is easy or pays high commission (that is neither being professional nor is it ethical). Our team at Jai Insurance Brokers ensures that you get the product, which is best suited to you and your needs and this may not necessarily be the cheapest available

Claims

Broker provides a very useful service in processing insurance claims. An integral part of the broker's service is to lodge claims on your behalf. If required, brokers assist with the completion of all the necessary documentation and coordinating the loss adjuster, the insurance company and the tradesmen necessary to make any repairs.
We, at Jai Insurance Brokers Pvt. Ltd, ensure that no time is lost in processing the claim by ensuring all the necessary information is provided to the insurer

Is a broker the same as an insurance agent?

No, there is a very big difference between the two. The agent acts on behalf of one or more insurance companies and can only sell what his principal insurer has to offer.
We, at JAI Insurance Brokers, act on behalf of you, the client. We, as a licensed insurance broker, are legally obliged to act in your best interests, are not tied to any insurer and can arrange the best protection for you at a competitive price, normally ascertained after a due diligence exercise with all the insurers in the market.

 

 
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News Room


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